Terms and conditions

General terms and conditions of the online store (e-shop)

Article I. – Definitions

The operator of the website (e-shop) is ALLA  International Group Ltd. with registered office at Lipová 1015/12 , 900 23 Viničné The seller is ALLA  International Group sro. , with its registered office at Lipová 1015/12, 900 23 Viničné. The supplier of goods and services offered in the e-shop www.restoraglobal.com is ALLA International Group s.r.o, with registered office at Lipová 1015/12, 900 23 Viničné

The buyer is every visitor to the e-shop who has created a binding order through the e-shop. For the purposes of the law, in particular Act No. 102/2014 Coll., a consumer is understood to be a natural person who, when concluding and fulfilling a consumer contract, is not acting within the scope of his business activity, employment or profession.

An e-shop is a computer system located on the Internet with public access that allows ordering goods and services remotely via an electronic device.

Goods or services are all products published on the e-shop pages that can be ordered (they have a stated price and this is not zero).

The buyer fully acknowledges electronic communication, especially through the e-shop, e-mail communication as well as telephone communication, as long as it is indisputable that the seller is communicating with the buyer or a person authorized by him.

These general terms and conditions shall apply to the relationship between the seller and the buyer, which arose otherwise than through electronic devices at a distance and which is not a relationship between a provider of information society services and a recipient of information society services, only to the extent necessary, which corresponds to legal regulations and the logical arrangement of the matter, unless otherwise agreed between them.

 

Article II. – Price

All prices listed for goods and services are final.

The seller is not a payer of value added tax (VAT) under applicable law. The prices listed in the e-shop therefore do not include VAT .

If the buyer is interested in issuing a VAT tax document, this request can be made through the parent company LAUDER sro , which is a VAT payer, exclusively on the basis of an individual agreement concluded before confirming the order .

The seller is bound by the price listed on the e-shop website at the time of purchase, unless the contracting parties agree otherwise.

 

Article III. – Order

An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including completely filling out the order form and sending it to the seller.

By sending an order, the buyer agrees to the price of the ordered goods and services. Upon sending the order, it becomes binding for the buyer and represents a proposal to conclude a purchase contract with the seller.

After submitting the order, the buyer is automatically sent an information email about the receipt of the order. This email is not a confirmation of the order.

The purchase contract is formed upon confirmation of the order by the seller.

The seller reserves the right to cancel the order if it is unable to fulfill it or if the buyer has provided false or misleading information. In case of payment or deposit, it will be returned within 14 days.

 

Article IV. – Payment Terms

The buyer is obliged to pay the purchase price before the goods are delivered . Payment on delivery is not possible .

Payment can be made in the following ways:

• via the Stripe payment gateway,
• when picking up the goods in person (cash or payment card),
• via a gift voucher issued by the seller.

Due to the nature of the offered products, which are made to order, the buyer is obliged to pay:

• the entire purchase price in advance , or
• advance payment , if this option is individually agreed with the seller before confirming the order .

The advance payment represents 70% of the total price of the order , unless the parties agree otherwise. The remaining part of the purchase price must be paid before the goods are shipped .

 

Article V. – Delivery conditions

The seller is obliged to deliver the goods no later than 30 days from the conclusion of the purchase contract, unless a different delivery period is specified for the goods.

If the goods are in stock, they will be shipped as soon as possible.

If the order contains multiple items and some are not in stock, the seller will inform the buyer and may deliver the order partially.

 

Article VI. – Shipping, Packaging and Payment Options

Shipping is free for the buyer for orders over €250 .

For orders up to €150, a shipping fee of € 15 is charged.

The seller reserves the right to agree on individual transport conditions for oversized goods.

 

Article VII. – Transfer of ownership

Ownership of the goods passes from the seller to the buyer upon receipt of the goods.

 

Article VIII. – Cancellation of the purchase agreement

The buyer has the right to cancel the ordered goods or services within 24 hours of the conclusion of the purchase contract without a cancellation fee for goods that are made to order, according to the specific requirements of the consumer or especially for one consumer. In the case of goods made to order, it is not possible to cancel the order unilaterally after production has begun.

 

Article IX. – The consumer’s right to return goods without giving a reason and consumer information

1. The consumer has, pursuant to Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's premises and on amendments and supplements to certain acts (hereinafter referred to as the "Act"), the right to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods, if the seller has fulfilled the information obligations under this Act. For other cases, Section 2 or 3 of the Act applies. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the delivery of the goods.
2. The consumer is obliged, if he wants to exercise this right, to deliver a written notice of withdrawal from the contract personally to the seller's address during his business hours or to send it by post no later than the last day of the 14-day period. Withdrawal can also be exercised in the form of a record on another durable medium.
3. After notifying the withdrawal from the contract, the consumer is obliged to send or deliver in person the subject of the contract from which he is withdrawing, together with all documentation (original invoice, instructions, other documents delivered with the goods), no later than 14 days from the date of withdrawal (Section 10(1) of the Act).
4. The consumer is obliged to return the goods complete, undamaged and, if possible, in the original packaging. We recommend that buyers make a copy of the invoice for their own use and send the goods by registered and insured mail.
5. The consumer can use the withdrawal form available on the seller's website.
6. Goods sent on delivery will not be accepted by the seller.
7. The seller shall refund to the consumer all payments made, including transport costs pursuant to Section 9(3) of the Act, as well as the costs demonstrably incurred for ordering the goods, no later than 14 days from the date of receipt of the withdrawal from the contract. However, the seller is not obliged to refund the consumer's payment before the goods are delivered to him or the consumer proves their dispatch, unless the seller and the consumer agree otherwise. This does not apply if the seller has suggested that he collect the goods himself.
8. The costs of returning the goods are borne by the consumer.
9. The right of withdrawal does not apply to goods and services referred to in Section 7(6)(a) to (l) of the Act, in particular to goods manufactured to the specific requirements of the consumer or goods intended specifically for one consumer. This category also includes all mattresses manufactured to order according to the requirements of the buyer.
10. The consumer is responsible for any diminished value of the goods resulting from their use beyond what is necessary to establish the functionality and properties of the goods.

 

Article X. – Rights and obligations of the contracting parties

The buyer is obliged to:

• to receive the ordered goods,
• pay the agreed price,
• check the goods upon receipt.

The seller is obliged to:

• deliver goods in the required quality, quantity and at the agreed price,
• attach the necessary documents to the goods.

 

Article X. – Alternative Dispute Resolution (ADR)

1. The consumer has the right to contact the seller with a request for redress if he is not satisfied with the way the complaint was handled.
2. If the seller rejects the request or does not respond to it within 30 days, the consumer may file a motion to initiate alternative dispute resolution.
3. The competent body isthe Slovak Trade Inspection ( www.soi.sk) .

 

Article XI. – Protection of personal data

1. Personal data is processed in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data, as amended.
2. The operator does not provide the buyer's personal data to a third party, except for:
• the selected shipping company that ensures the delivery of goods or services,
• state authorities in the event of an inspection,
• to an intermediary based on a contract pursuant to Act No. 18/2018 Coll.
3. The operator is obliged to secure personal data against their disclosure to unauthorized persons, by adopting appropriate technical and organizational measures. All employees of the operator are obliged to maintain confidentiality.
4. The data subject has rights pursuant to Section 19 et seq. of Act No. 18/2018 Coll., in particular:
• the right to information,
• the right to request access to your personal data (Section 21),
• the right to rectification (Section 22),
• the right to erasure (§ 23),
• the right to restriction of processing (Section 24),
• the right to object to processing (Section 27),
• the right to data portability,
• the right to file a complaint with the supervisory authority.
5. The operator obtains the following personal data from the buyer: title, name, surname, address, delivery address, billing address, telephone number, e-mail address. These data are processed for the purpose of properly processing the order, issuing invoices, delivery notes, ensuring transport and keeping accounts. They are stored for a period of 10 years.
6. The website records the IP address, information about the time of visit and the source page. Cookies are used to measure traffic, customize content and improve the user experience. Some cookies are from third parties (e.g. Google, YouTube). Cookies can be deleted or blocked at any time in the browser settings.

 

Article XII. – Compensation for damage in case of non-acceptance of goods

1. The seller has the right to compensation for damages pursuant to Section 420 et seq. of the Civil Code if the buyer ordered goods that he did not cancel or withdraw from the contract, and at the same time did not collect them from the carrier or, in the case of personal collection, did not collect them within the specified period.
2. When determining the amount of damage, the seller will take into account in particular:
• transportation costs and fees,
• costs associated with packaging, shipping and order administration,
• lost profit.
3. The seller has the right not to claim compensation for damages or to claim it only partially.

 

Article XIII – Final provisions

1. The Seller reserves the right to amend and supplement these General Terms and Conditions and Claims Conditions without prior notice to the Buyer. The valid version is always published on the Seller's website.
2. An integral part of these terms and conditions are the Complaints Conditions .
3. By sending the order, the buyer confirms that he has read and agrees with the terms and conditions of sale and the complaint conditions.
4. In the event of a dispute, the consumer may use alternative dispute resolution pursuant to Act No. 391/2015 Coll. The subject is the Slovak Trade Inspection ( www.soi.sk ) or another authorized person from the list of the Ministry of Commerce of the Slovak Republic. The consumer may also use the ODR platform: http://ec.europa.eu/consumers/odr/ .
5. Unregulated relationships are governed by the relevant provisions of the Civil Code, Act No. 250/2007 Coll., Act No. 102/2014 Coll., Act No. 22/2004 Coll., Act No. 18/2018 Coll. and other regulations.
6. In the event that a separate contract is concluded between the seller and the buyer, its provisions shall take precedence over these terms and conditions.
7. These terms and conditions, including their integral parts, shall enter into force on January 1, 2026.